Askews and Holts Library Services Ltd is committed to safeguarding your privacy while providing the highest possible quality of service. We will only use the information that we collect about you lawfully.

Privacy Policy

This privacy policy describes how we treat personal data, including personal data processed or collected through our mobile applications, Libro.

It also explains how our app uses cookies

Who we are

We are Askews and Holts Library Services Ltd. Our registered office is at 218-222 North Road, Preston, Lancashire, PR1 1SY Our company registration number is 7300106. We are a service provider to Public Library’s and are the data controller for your personal data which is processed or collected through your Library’s website.

If you have any concerns about this privacy policy or what we do with your personal data, please contact customerservice@askewsandholts.com

The information we collect

We collect the information you supply to us when you fill in our registration forms, when you place a loan request with your library and when you communicate with us, be it by phone, by email or through other methods such as social media. This information may include things like your library membership number, name, address, delivery address, telephone number and email address.

We also collect information automatically about your visit to your library’s website, and the use of our eReading apps, using technologies such as cookies. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. We use this aggregate information to:

How we use that information

We process the personal data which we collect for the purposes of:

Marketing information

We do not participate in consumer marketing.

Who we share information with

We share personal data with our Library customers, group companies and suppliers as necessary to run our business. For example, our parent company provides us with hosting, and helps us to fulfil loan requests.

Cookies

Cookies are small text files stored in your device’s cache by our servers. The Information Commissioner’s website has more detail about how cookies work generally here

Our website sets some cookies itself to remember you choice of Library authority.

Updates to this policy

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted this page. We encourage you to visit this page from time to time to ensure you are aware of any changes we may had made. We will tell you about major changes by email.